We take your security seriously.

Learn more about how we keep your information secure and private.

Security at the center of everything.

Plato Healthcare prioritizes your security and privacy.

Plato Healthcare is comprised of healthcare industry veterans. We take HIPAA compliance very seriously.

In 1996, the United States enacted the Health Insurance Portability and Accountability Act of 1996, also known as HIPAA. HIPAA is a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient's consent or knowledge. HIPAA emphasizes 3 main points:

  • Privacy. Patient information acess should be highly restricted to respect patient privacy.
  • Security. Patient information should be stored and transmitted securely.
  • Portability. Patient information should be easily accessible and portable to the patient.

We design our products and services with HIPAA compliance fully in-mind. Your information is stored in HIPAA compliant environments. We routinely perform security audits and review access logs. And, most importantly, we highly restrict access to your data, more than any other organization we are aware of. No one can access your data, even if they tried or wanted, unless they have your explicit personal permission.

You are more secure with us.

With other healthcare organizations, like hospitals, your health information is accessible by anyone. Doctors or nurses may access, read, and use your healthcare information without you ever knowing and without your consent. Additionally, analysts and researchers may also use your information without you knowing and without your consent.

At Plato Healthcare, we do not allow anyone to ever access your information for any reason. Your data is more secure and private with us.

Click here to see how often other healthcare orgnizations experience HIPAA violations and breaches. Learn how unsecure your data could be in other organizations.

Frequently asked questions

Can’t find the answer you’re looking for? Customers should reach out to the Founder / CEO. Non customers should use the form mentioned in the FAQ.

Is my information stored securely?
Yes, your information is encrypted and stored in a HIPPA compliant and secure environment.
Who has access to my information?
Only you and the people you specify. No one else has access to your data. Not even Plato Healthcare employees.
What do you do with my healthcare information?
Nothing. We do not do anything with your healthcare information.
Do you sell my healthcare information?
No. We do not do anything with your healthcare information.
Do you look at or analyze my healthcare information?
No. We do not do anything with your healthcare information.
Do you read my conversations with the AI agent?
No, we do not actively read conversations. However, we periodically anonymize and de-identify conversations so we can review them and improve the product and service.
Are you HIPAA compliant?
Yes, we are HIPAA compliant and have HIPAA procedures. All design choices are built with HIPAA compliance in mind.
Are SMS text messages HIPAA compliant?
Yes, they can be. SMS text messages are HIPAA compliant within our company policies and procedures.
Are SMS text messages secure for transmitting information?
This depends on you, the devices you use, and your networks. See our section below for more information.
I still have questions. Who can I contact?
If you are a customer, you should feel free to reach out directly to the Founder and CEO. You should have his email. Check your inbox with the email you registered. If you are not a customer, please click the "Give Us Feedback and Suggestions" link in the website footer and submit a question.

A quick primer

SMS Text Messages and Security

For some of our services, we send information to customers via SMS text messages. In some scenarios, SMS text messages are not encrypted. This means there may be some level of risk that the information in the SMS text message could be read by a third party.

Please note this is an inherent risk to any SMS text message and not a risk created by Plato Healthcare.

Because we value your privacy and security, we do not send any sensitive information via SMS text message unless we receive your eplicit consent. Customers are also able to immediately revoke this consent at any time.

Customers are able to give (or revoke) their informed consent in 2 ways: (1) via SMS text message by sending our service a text message saying "I consent to receive text messages with my healthcare information" OR (2) by logging in to the Plato Healthcare patient information portal and navigating to the "Consents" tab.

Lastly, federal law indicates that SMS text messaging is HIPAA compliant in these circumstances. For more information or questions, please contact us.